Customer Service Manager (m/f/d)

For our Partner Samsung Semiconductor Europe GmbH we are looking for an Customer Service Manager (m/f/d) to act on their new site in Munich. You are employed with us and work with our partner on-site.

You are offered:

• All the advantages of being employed by Academic Work
• Everyday work: Flexible working hours/ canteen subsidy
• Health & wellbeing: wellness program, e.g. gym subscription
• Other: Quarterly team events and various team activities

• You are responsible for the care and smooth flow of customer orders in cooperation with internal and external interfaces
• You provide real-time updates to customers regarding delivery status
• You are responsible for an accurate invoicing process according to company guidelines and KPI targets
• Manage samples, recalls and returns for the products as required

• University degree in business-related fields or equivalent commercial education
• 2 years experience within a B2B Customer Service/Supply Chain environment of a multinational company
• Very good English (C1) and German (B1)
• Experience within the Semiconductor/Electronics industry advantageous
• Highly customer- and team-oriented mindset and strong communication skills

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

“We spark the imagination of device manufacturers with top-of-the-line building blocks of the digital area, powering billions of devices, and through them, touching the lives of people around the world every day.” (Samsung Semiconductors)